FAQs

1. What is the price of the order? How much do eco-bags cost?

Prices vary depending on the product category, material, and complexity of the item. The price for the finished product is indicated on its corresponding product card.

2. Can I buy one bag?

No, in our store <<Українська оселя>>, you can purchase three items in total, per order.

3. Do you accept wholesale orders? What is the minimum order quantity?

Yes, we accept wholesale orders. The minimum order quantity is 20 units. If necessary, we can produce a smaller batch. Please send your requests to our email: ukroselya@lavastagroup.com

4. What is the production time for the order?

Typically, any order is produced within 7-14 business days. If you have a deadline and need urgent production of a batch of bags, we are ready to accommodate. Please send your requests to our email: ukroselya@lavastagroup.com

5. What is the delivery time for the order?

Typically, depending on the destination country, orders are delivered within 21 - 30 business days.

6. Is it possible to return an order? What are the conditions?

Yes, it is possible to return an order within 14 days. You will only need to pay for the return shipping to the manufacturer.

7. Is it possible to pay with PayPal?

Yes, it is possible. You can find all payment options on the “Payment and Delivery” page and in the “Checkout” section.

8. Do you have your own production facility?

We, <<Українська оселя>>, have been producing eco-friendly bags for over 10 years and have our own production facility in Chernihiv, Ukraine.

9. Do you offer printing on bags?

At our <<Українська оселя>> store, we have published a portfolio of completed works (prints on bags are the property of our clients). We fulfill wholesale orders for custom bags starting from 20 units with any specifications (any design, print, color, size, print). For wholesale orders, please email us at: ukroselya@lavastagroup.com

10. Can you help with the design of the bag?

Yes, we can provide designer services, but it is a paid service—the cost depends on the technical specifications. Please send them to our manager via email: ukroselya@lavastagroup.com

11. Can you make one item first, and if I like it, I will order the entire batch? I'm afraid to order a batch right away in case something goes wrong.

Yes, you can pay for the batch, and we will first create a sample piece that you can review and request modifications for. This service is free of charge.

12. What fabrics do you work with?

We offer a wide range of fabrics: spunbond, calico, twill, economy twill, elite twill, canvas, tarpaulin, laminated jute, felt, linen, tyvek, dense PVC, eco-leather, denim, corduroy, mesh, reflective raincoat fabric, woven polypropylene, burlap.

13. Do you have pink / purple / turquoise / magenta / coral / lilac / raspberry / purple / tiffany color shades?

Yes, we have an almost limitless palette of colors, different shades, and various materials.